Our dental office re-opens on Monday, June 1st, 2020. We sure have missed all of our patients and hope you have been keeping healthy.

Our community has been through a lot over the last few months with the COVID-19 pandemic, and our clinic team is looking forward to resuming our normal habits and routines.

We sincerely appreciate you as a patient and thank you for your understanding and flexibility as we work on accommodating everyone to the best of our ability.

We will be prioritizing patients with urgent care needs at the moment, and then gradually contacting all patients for their routine dental needs and regular hygiene appointments.

While many things have changed, one thing has remained the same: our commitment to your safety. Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable.

Our office has always utilized personal protective equipment (PPE) that has exceeded all the CDC guidelines. However, with the COVID-19 pandemic we have implemented additional protocols and guidelines to ensure everyone’s safety.

Changes to Service Due to COVID-19

You may see several changes when it’s time for your next appointment. We made these changes to help protect our patients and staff.

For example:

Before Your Appointment

Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.

We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.

You will be asked to wait in your car until we call you for your appointment

Inside the Dental Office

We require a mask to be worn by ALL patients upon entering the office (we recommend you wear your own, if you do not have one, one will be provided to you).

You will be asked to use the hand sanitizer when you enter the office. You will also find hand sanitizer in the washroom and the treatment rooms.

We will record the temperature of every patient upon entering the office.

Our waiting room will no longer offer magazines, children’s toys, etc., since those items are difficult and time consuming to clean and disinfect.

The reception areas have plexiglass ‘sneeze guards’ installed for the safety of staff.

Additional Health & Safety Changes

There is an oral pre-rinse before treatment begins.

New PPE like visors, gowns and masks for our doctors and team to provide barriers against the smallest of germs.

We have enhanced operatory disinfection procedures of all surfaces between patients; and enhanced nightly disinfection procedures of equipment and office fixtures like computers, keyboards, telephones, tablets, chairs, doorknobs, and buttons.

Our HVAC filtration has been increased and localized filtration units with UV light sterilization have been place in operatories and the waiting room where aerosols are generated.

 

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice.

Sincerely,

Sullivan Heights Dental Team